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1.1. Only products purchased directly from Cooks Doors and Mouldings are eligible for return.
1.2. Products must be returned within 30 days from the invoice date. (Return authorizations are valid for 45 days from the date the return authorization was created). Please refer to your original purchase receipt or contact our Customer Service department for any questions.
1.3. We kindly ask that products be returned in their original condition to ensure a smooth refund process:
Any damaged or unusable product will be shipped back to the sender at their expense.
1.4. Several types of goods are exempt from return, including custom orders and made-to-order items. For example, products from specific manufacturers or brands, such as Armac Martin, may not be eligible for return. Please get in touch with us before purchasing if you are unsure whether your item qualifies.
1.5. Completing your return requires a receipt or proof of purchase.
2.1. Return Authorization: To return your product, please get in touch with our Customer Service team at cs@cooksdoorsandmouldings.com to receive a return authorization and detailed instructions on adequately returning your order.
2.2. Proper Packaging: The customer is responsible for ensuring that the returned goods are adequately packaged to prevent damage during transit. We recommend using protective materials such as bubble wrap, foam, or cushioning to avoid damage. Also, please use a reputable shipping service and obtain a tracking number for future reference.
2.3. Shipping Costs: Customers are responsible for any shipping or handling fees associated with the return unless the return is due to an error on our part, defective products, or items damaged in transit. Please do not send your purchase back to the manufacturer without prior instruction from Cooks Doors and Mouldings.
2.4. Insurance: If your return is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Cooks Doors and Mouldings does not guarantee the receipt of your returned item.
3.1. Once the returned goods are received and inspected, we will notify you via email that we have received your return and will advise on the approval or rejection of your refund.
3.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
3.3. Any shipping or handling fees associated with the original purchase are non-refundable unless the product is defective, our error caused it, or it was damaged in transit.
3.4. Restocking Fee: All returns are subject to a minimum 25% restocking fee, depending on the product. Restocking fees help cover the cost of inspecting and processing returned items. If returning non-stock or custom products, the restock fee could be higher, up to 75%, or the product may not be eligible for return. Return eligibility and restock fees vary by manufacturer. Please get in touch with our Customer Service department to verify a specific manufacturer’s policy.
3.5. Partial Refunds: In certain situations, partial refunds may be granted. For example:
Disclaimer: Partial refunds are not guaranteed and are at the sole discretion of Cooks Doors and Mouldings, depending on the condition of the returned product and the circumstances surrounding the return.
4.1. Warranty Claims: Warranty claims and returns for defective material will be processed following manufacturer policies. Products are warrantied solely by the manufacturers and are subject to the conditions set forth by the manufacturer. If you receive a defective product, please get in touch with our Customer Service team immediately. We understand receiving a defective or damaged product can be frustrating, and we’re here to make the process as easy as possible. We will resolve the issue promptly.
4.2. Exchanges: We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please get in touch with our Customer Service department within 30 days of receiving the product for further instructions.
5.1. If you haven’t received a refund, please recheck your bank account, as refunds may take some time to post officially.
5.2. Contact your credit card company, as additional processing time may occur before the refund is posted.
5.3. Next, contact your bank. Refund processing times vary depending on financial institutions.
5.4. If you’ve done all this and still have not received your refund, please get in touch with us our Customer Service department for further assistance.
6.1. Sale Items: Only regular priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded unless they are defective or the error was on our part.
7.1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7.2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be informed of your return.
8.1. Customers are responsible for paying for their shipping costs for returning their items unless the product is defective, the return is due to an error on our part, or the item was damaged in transit. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
8.2. Depending on your location, the time it may take for your exchanged product to reach you may vary.
8.3. If shipping an item over $75, please use a trackable shipping service or purchase shipping insurance to ensure the safe return of your product.
Please note that Cooks Doors and Mouldings reserves the right to refuse returns that do not meet the above guidelines or violate our terms and conditions. For any further clarification or assistance regarding our return policies, please don’t hesitate to contact our Customer Service team.
Thank you for choosing Cooks Doors and Mouldings!
Cooks Doors and Mouldings supplies doors, mouldings, and door hardware to homeowners, designers, and contractors in Orange and Los Angeles Counties.
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